Brivo AccessAdd a key card or fob when you don't know its number
Not every fob has its number printed on it. Here's how to get the numbers from Brivo by scanning the card once, then add it to the right person.
Quick steps
- 1
Scan the card
Have the person tap the card or fob at any reader on the account. It will be denied. That's expected, and it creates the record you need.
- 2
Find the denied scan
In Brivo, open Users and choose Unknown Card Scans (under Credentials). The most recent scan is at the top.
- 3
Copy the card's numbers
Write down the hex value, facility code, and card number from that scan.
- 4
Add the card
Add a new card credential using those numbers.
- 5
Assign it to the user
Open the user and assign the card. See the assign-a-credential guide.
- 6
Test it
Tap the card at the reader again. It should now open the door.
We'll walk you through it
Customers with an active license through Complete I.T. get email and phone support with adding the card. If you need more help than that, we'll talk through the cost with you first.
Request help
Tell us what you need. We'll reply by email or call you.