Video surveillance
Hikvision repair, troubleshooting, & upgrades in Tampa Bay
Repair, troubleshooting, and a clear upgrade path to Brivo Video
Repair, troubleshooting, and NDAA-compliant upgrade paths for existing Hikvision systems. Complete I.T. repairs existing Hikvision systems and plans their replacement for businesses and communities across Tampa Bay.
- Repair, troubleshooting, and NDAA upgrade paths
- Florida licensed: Low-Voltage ES12001800 and Alarm EF20002234
- Local Tampa Bay team since 2014, rated 4.9 on Google
Repair, troubleshooting, and NDAA-compliant upgrade paths for existing Hikvision systems.
Visit the Hikvision websiteHow we keep your Hikvision system working
If your business or community already runs on Hikvision cameras and recorders, Complete I.T. keeps them online and recording. We do not sell or install new Hikvision equipment because it is not NDAA compliant. When you are ready, we upgrade you to Brivo Video, formerly Eagle Eye Networks.
Repairs and troubleshooting
We track down offline cameras, failing recorders, and network problems so your existing system keeps doing its job.
Upgrade to Brivo Video
Brivo Video, formerly Eagle Eye Networks, records to the cloud and works from any browser or phone, on NDAA & TAA compliant cameras.
A phased move
We plan the move in stages on your schedule and budget. ONVIF cameras can connect through a bridge and analog cameras through our encoders while you replace them, and cabling and mounts are reused where we can.
What Hikvision does
Hikvision is a Chinese maker of security cameras and recorders that were widely installed across Florida before federal restrictions. The NDAA bars federal agencies and contractors from using its video equipment, and the FCC has cut off approval of new Hikvision equipment. In most cases, systems already installed can stay in use, so we keep them running and help you plan a move to compliant equipment on your schedule.
What we do with Hikvision
- Diagnose offline cameras, recording gaps, and failed hard drives
- Repair wiring, power, and network problems on existing systems
- Upgrade you to Brivo Video, formerly Eagle Eye Networks
- Plan a phased upgrade to NDAA & TAA compliant cameras, reusing your cabling where we can
Hikvision products we work with
The Hikvision equipment and services we repair and support most often.
DVRs and NVRs
Recorder repair, hard drive replacement, and setup.
IP and analog cameras
Fix offline cameras, poor images, and wiring problems.
Encoders for analog cameras
Keep analog cameras on Brivo Video while you replace them.
Upgrade planning
Move to Brivo Video in stages, with NDAA & TAA compliant cameras.
How we help Hikvision owners
A few service calls we take care of.
A manager notices the clubhouse recorder stopped showing two cameras. Complete I.T. finds the failed connection, restores recording, and confirms footage is saving again.
The recorder stopped saving footage overnight. We replace the failed drive, restore recording, and quote a move to Brivo Video.
A board wants to know what replacing an aging Hikvision system will cost. We inventory every camera and recorder and lay out a phased move to Brivo Video the budget can absorb.
Who we help with Hikvision
Organizations we support.
Why Tampa Bay chooses us for Hikvision
Licensed and trained
Florida Low-Voltage and Alarm licensed, with CompTIA certifications on our team.
One company for everything
The team that works on your Hikvision system supports it, along with our network, camera, access, and phone teams.
Local to Tampa Bay
Founder-led in Pasco County since 2014, rated 4.9 by 300 Google reviewers.
Services that include Hikvision
Works well with
From first call to fully supported
Free assessment
A walkthrough of your current systems: what works, what doesn't, and what your organization needs next.
A right-sized plan
A clear project summary scoped to your organization, timeline, and budget.
Careful repairs
Florida-licensed technicians repair or replace equipment with minimal disruption, with a one-year workmanship warranty when parts are purchased from us.
Ongoing support
A local help desk and a team that already knows your systems, with monitoring available on managed plans.
Hikvision questions, answered
Can we keep using our Hikvision cameras?
In most cases, yes. Equipment that's already installed can generally stay in use, but federal agencies and contractors are barred from it under the NDAA. We'll help you decide what to keep and what to replace.
Do you install new Hikvision cameras?
No. We repair and support existing Hikvision systems. New installs use NDAA & TAA compliant cameras on Brivo Video, formerly Eagle Eye Networks.
Do you work on other non-NDAA camera brands?
Yes. We troubleshoot and plan upgrades for many other camera brands too. Tell us what you have.
Can you take over support of our existing Hikvision setup?
Yes. We regularly take over systems set up by other providers. We'll review what you have during the free assessment.
What areas do you serve?
We work on site across the greater Tampa Bay area. Have a project somewhere else in Florida? Give us a call. We can often help. Remote support works from anywhere.
Hikvision is a trademark of its owner. Complete I.T. Corp is an independent installer and service provider; certifications and partnerships are listed where we hold them.
Let's talk about your Hikvision system
Tell us what you have. We'll call you to learn more and set up a free, no-pressure assessment.