Brivo AccessAssign a key card, fob, or mobile pass to a user
Give a resident or employee a key card, key fob, UHF windshield sticker, barcode sticker, or mobile pass, and set it to stop working on the day their lease ends.
Before you start
- A Brivo Access login with permission to edit users
- The resident already added in Brivo
- The fob or card number, usually printed on it. If it isn't, use the unknown card guide.
Step by step
- 1
Sign in to your Brivo account at access.brivo.com.
- 2
Hover over Users in the left menu.
- 3
Click Users.
- 4
Click the name of the resident who needs a key fob.
- 5
Scroll down to the Credentials section and click Assign Credential.
- 6
Click Card.
- 7
Check Set Effective Date and Time Range.
- 8
Enter the date the credential should stop working, usually the last day of their lease.
Tip: Setting an end date means access stops on its own when the lease ends. No one has to remember to turn it off.
- 9
Search for the key fob number, then click Assign next to it.
- 10
Click Assign Credential.
Done. The key fob is now assigned to your resident.
Card still not opening the door?
- Check the user's group. A credential only works on the doors their group is allowed to use.
- Check the dates. Make sure the start date isn't in the future and the end date hasn't passed.
- Check the card. Tap it at a reader and look for it under Unknown Card Scans. If it shows up there, it was assigned to a different number.
More Brivo Access guides
- Quick steps · 3 minAdd a key card or fob when you don't know its number
- Quick steps · 5 minAdd residents, employees, or vendors
- Quick steps · 5 minCreate a holiday so doors follow holiday hours
- Quick steps · 10 minUn-assign and re-assign a Brivo Mobile Pass
- Quick steps · 3 minUpload or take a photo for a user
We'll walk you through it
Customers with an active license through Complete I.T. get email and phone support with assigning a credential. If you need more help than that, we'll talk through the cost with you first.
Request help
Tell us what you need. We'll reply by email or call you.