Privacy Policy | Complete I.T. Corp

1. Introduction

Complete I.T. Corp ("Complete I.T.," "Company," "we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained through our website, www.completeit.io, our business communications, and our interactions with prospective and existing customers.

As a provider of managed IT services, cybersecurity solutions, networking, telecommunications, access control, video surveillance, and related technology services, we recognize the importance of responsible information management and data security.

We strive to handle information in a manner consistent with applicable laws, contractual obligations, and reasonable industry practices.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website and associated contact forms.
Requests for consultations, assessments, quotations, and proposals.
Business communications conducted by telephone, email, or text message.
Appointment scheduling and customer inquiries.
Employment applications submitted through our website.
Customer service and technical support interactions.
Other business-related interactions with Complete I.T. Corp.

Certain customer systems, hosted services, software platforms, and technology solutions may be subject to separate customer agreements, manufacturer privacy policies, third-party service terms, or specific data processing arrangements.

Where a separate written agreement establishes additional obligations regarding customer data, confidentiality, data ownership, or information security, that agreement will govern the applicable contracted services.

This policy covers two different kinds of information:

Information we collect for our own business. This includes website visitors, inquiries, quotes, customer contacts, billing, and job applications. Complete I.T. Corp decides how this information is used, as described in this policy.
Information we process on behalf of customers. This includes resident and employee records, access credentials and access history, video recordings, and license plate data in the systems we install, host, or manage. The customer decides how this information is collected and used, and the customer agreement controls our specific responsibilities, data retention, access permissions, and security obligations. Sections 8 and 9 describe our role.

3. Information We Collect

Depending on how you interact with Complete I.T. Corp, we may collect the following categories of information.

A. Personal and Business Contact Information

Information voluntarily provided through our website, telephone calls, email correspondence, or other communications may include:

Name and job title.
Company, organization, community, or property name.
Business or mailing address.
Email address and telephone number.
Preferred contact method.
Information included in messages, service inquiries, or consultation requests.

B. Service and Technical Information

When requesting technical assistance, consultations, or services, customers may provide information relating to their technology environments.

This may include general descriptions of computer systems, networks, software, devices, security equipment, operational requirements, and technical issues.

Additional technical information may be processed when authorized under an applicable customer agreement or support arrangement.

C. Website and Device Information

When visiting our website, certain technical information may be collected automatically by our hosting infrastructure or enabled website technologies.

Such information may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and website interaction data.
Referring websites or search sources.
Date, time, and duration of visits.
Approximate geographic location inferred from an IP address.
Cookies and similar technical identifiers.

The specific information collected depends on our website configuration and any enabled analytics or third-party services.

D. Employment Information

If you apply for employment with Complete I.T. Corp, we may collect information relevant to evaluating your application, including your resume, work history, qualifications, certifications, contact information, and other information you voluntarily submit.

Additional information may be requested during the hiring process, subject to applicable law.

E. Identity Verification and Access Authorization

Certain services, including resident enrollment, credential issuance, visitor authorization, and access control administration, may require the submission or verification of government-issued identification or other identity-related information.

Such information may be collected or processed through customer-authorized enrollment systems and used for identity verification, eligibility review, access authorization, fraud prevention, or other authorized purposes.

Access, retention, disclosure, and deletion of identification information are subject to the applicable customer agreement, system configuration, service provider arrangements, and legal requirements.

Complete I.T. Corp does not independently determine a customer's eligibility requirements or approval decisions unless expressly authorized under the applicable service arrangement.

4. How We Use Information

Complete I.T. Corp may use information for legitimate business and operational purposes, including:

Responding to inquiries and providing requested information.
Preparing proposals, quotations, and technical recommendations.
Scheduling consultations, appointments, and service visits.
Communicating with prospective and existing customers.
Providing authorized technical support and customer services.
Maintaining customer relationships and service records.
Processing employment inquiries and applications.
Administering and improving our website.
Evaluating website performance and visitor engagement.
Protecting our systems against unauthorized activity, fraud, and security threats.
Meeting applicable legal, contractual, tax, accounting, and regulatory obligations.
Sending company updates, newsletters, or promotional communications where permitted by law and applicable consent requirements.

We do not use customer information for purposes that are materially inconsistent with applicable contractual obligations or legal requirements.

5. Artificial Intelligence and Automated Processing

Complete I.T. Corp may use artificial intelligence, automation, and other software-assisted technologies to support internal business operations, improve administrative efficiency, assist with customer communications, and deliver authorized services.

Where personal, confidential, or customer-controlled information is processed using such technologies, its use remains subject to applicable agreements, legal requirements, and our information security practices.

Complete I.T. Corp does not authorize the use of customer-confidential information for unrelated third-party artificial intelligence model training without appropriate authorization.

6. Email and Marketing Communications

Visitors may choose to receive information about Complete I.T. Corp, including newsletters, company announcements, service offerings, product updates, industry developments, and other business-related communications.

Where required by law, we obtain appropriate consent before sending marketing communications.

Marketing emails will include an unsubscribe method where legally required.

You may also request removal from applicable marketing distribution lists by contacting us directly.

Unsubscribing from marketing communications does not necessarily prevent us from sending operational communications necessary to respond to your requests, administer an existing customer relationship, or provide contracted services.

7. Text Messaging and SMS Communications

Complete I.T. Corp may use SMS or other text messaging services to communicate regarding inquiries, appointments, service scheduling, technical support, project updates, and other business-related matters.

Where required by applicable law, we obtain appropriate consent before sending text messages.

If you separately opt in to receive marketing or promotional text messages, we may send those messages in accordance with the consent provided and applicable law.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or a similar word to one of our messages, or by telling us in any other reasonable way, such as calling or emailing us. You may reply HELP for assistance or contact us directly at (813) 444-4355.

Consent to receive marketing text messages is not a condition of purchasing products or services.

Mobile phone numbers, SMS opt-in consent records, and related messaging consent information will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

We may share information with authorized messaging service providers solely as necessary to deliver communications, administer messaging services, maintain consent records, and comply with applicable requirements.

Opting out of promotional messaging does not eliminate other legally permitted communications unrelated to promotional campaigns.

8. Customer Information and Technology Services

As part of our technology integration and managed service operations, Complete I.T. Corp may be authorized to access or process information stored within customer-owned or third-party-managed technology systems.

Depending on the products and services provided, these systems may include:

Computers, servers, and managed networks.
Cloud applications, email platforms, and productivity services.
Cybersecurity, backup, and disaster recovery solutions.
Access control and credential management systems.
Video surveillance and related recording platforms.
Visitor and resident management systems.
Telecommunications and VoIP services.
Remote monitoring and technical support platforms.

Access to these systems is performed for legitimate service-related purposes and is subject to applicable customer authorizations, contractual terms, vendor requirements, and legal obligations.

Complete I.T. Corp does not claim ownership of customer business records, resident information, security recordings, or other customer-provided data solely because we install, configure, support, or administer the systems in which that information is stored.

The ownership, access rights, retention, disclosure, transfer, and deletion of such information are governed by the applicable customer agreements, platform terms, and legal requirements.

Who owns the information does not by itself determine every legal privacy responsibility. Those responsibilities depend on applicable law and on the roles set out in the customer agreement.

In certain arrangements, Complete I.T. Corp may act as a service provider processing information on behalf of the customer rather than independently determining how that information is collected or used.

9. Video Surveillance, Access Control, and Security-Related Information

Complete I.T. Corp provides installation, integration, administration, and support services for physical security technologies.

Depending on the system and customer agreement, these technologies may process information such as:

Video recordings and associated metadata.
Vehicle license plate information.
Credential identifiers, such as card, fob, or mobile pass numbers, and the access history linked to them.
Door, gate, and access activity records.
Resident, employee, visitor, or authorized-user information.
Security alarms, events, and operational logs.

When supporting these systems, Complete I.T. Corp may have access to certain information as authorized by the customer and required to perform contracted services.

The customer or applicable system operator generally determines the purposes for which surveillance, access control, and related security information is collected, subject to the specific contractual arrangement and applicable law.

Complete I.T. Corp does not independently assume responsibility for establishing a customer's surveillance policies, providing legally required notices, obtaining necessary consents, or determining appropriate retention periods unless expressly agreed in writing.

Security-related information may be processed or stored by third-party manufacturers and cloud platforms under their applicable terms and privacy policies.

Any request for access to surveillance recordings, access records, or sensitive security information may require authorization from the responsible customer or system owner, verification of the requester's authority, or compliance with applicable legal procedures.

Passwords and other sign-in secrets for customer systems are handled separately from credential identifiers and are available only to staff who need them to provide service.

If we receive a subpoena, public-records request, or other legal request for information we hold on a customer's behalf, we refer it to the customer where the law allows and disclose only what we are legally required to. For community development districts and other public-agency customers, the district is the custodian of its records under Florida's public records law, so requests for those records should be made to the district.

10. How We Share Information

Complete I.T. Corp does not sell personal information to third parties for monetary compensation.

We may disclose information to the following categories of recipients when reasonably necessary.

A. Authorized Service Providers

We may utilize third-party providers to support our website, communications, scheduling, hosting, business operations, and customer services.

Examples may include website hosting companies, email providers, customer management platforms, scheduling services such as Calendly, and technical support platforms such as Splashtop.

These providers may process information as necessary to deliver the services they perform for us, subject to their applicable contractual obligations and privacy practices.

B. Technology Manufacturers and Platform Providers

When authorized or necessary to provide requested services, relevant customer or technical information may be shared with equipment manufacturers, distributors, cloud platform providers, software vendors, telecommunications providers, and other technology partners.

Such disclosures may be necessary for product licensing, technical support, warranty processing, system provisioning, maintenance, troubleshooting, or related functions.

C. Legal and Regulatory Requirements

We may disclose information when required by applicable law, court order, subpoena, valid legal process, or regulatory obligation.

We may also disclose information where legally permissible and reasonably necessary to protect the rights, property, safety, systems, or legitimate interests of Complete I.T. Corp, our customers, or others.

D. Business Transactions

If Complete I.T. Corp participates in a merger, acquisition, reorganization, or transfer of business assets, relevant information may be disclosed or transferred as permitted by law and applicable contractual confidentiality obligations.

We do not authorize third-party service providers to use customer information for unrelated independent marketing merely because they perform services for Complete I.T. Corp.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to support functionality, maintain security, and protect our forms from spam.

Today, our website uses:

Essential cookies that support core website functionality and security.
Google reCAPTCHA on our forms, which sends information about your device and how you interact with the form to Google to help tell people from automated spam. Google's use of that information is governed by Google's privacy policy.
Calendly for booking a time with our team. When you use the scheduler, Calendly may set its own cookies and collects the details you enter, under Calendly's privacy policy.
Google Analytics, which uses cookies to measure how visitors find and use our website, such as pages viewed, time on the site, general location (city or region), and device type. We use these reports to improve the website. Google processes this information under Google's privacy policy. You can opt out with Google's opt-out browser add-on or by blocking cookies in your browser.

We do not currently use advertising pixels or sell or share visitor information for targeted advertising. If we add advertising measurement tools, we will update this section to name them and explain how to opt out.

Visitors can generally manage or restrict cookies through browser settings. Disabling certain cookies may affect the functionality of some website features.

Where applicable law requires consent or additional choices for nonessential cookies or tracking technologies, we will provide the required controls.

12. Information Security

Complete I.T. Corp recognizes that protecting personal, business, and technical information is an important part of maintaining customer trust.

We use reasonable administrative, technical, and physical safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or loss of information under our control.

Our security measures may vary depending on the nature of the information, the systems involved, applicable service arrangements, and operational requirements.

Access to information is managed according to legitimate business needs and applicable authorizations.

However, no website, network, cloud platform, transmission method, or security system can be guaranteed completely secure.

Complete I.T. Corp cannot guarantee that unauthorized access, cyberattacks, system failures, or other security incidents will never occur.

If a security incident affects information under our responsibility, we will evaluate the circumstances and fulfill applicable notification and response obligations under governing law and relevant customer agreements.

13. Information Retention

We retain personal and business information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, meeting legal requirements, and resolving disputes.

Retention periods may vary depending on:

The type and sensitivity of the information.
The purpose for which it was collected.
Customer agreements and service obligations.
Applicable laws and regulatory requirements.
Accounting, tax, insurance, and recordkeeping requirements.
Security, fraud prevention, and dispute resolution needs.

For example:

Website inquiries are kept as long as needed to respond, follow up, and keep a record of our communications.
Email and text message consent and opt-out records are kept as long as needed to honor your choices and show that we did.
Identification images and resident enrollment information are kept according to the customer agreement and the enrollment system's settings, and are not kept longer than the community needs them for access purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and operational limitations.

Customer data maintained within third-party cloud services, surveillance platforms, access control systems, backup services, or telecommunications systems may be subject to separate retention settings and provider policies.

14. Telecommunications and Customer Proprietary Network Information

Where Complete I.T. Corp provides telecommunications services subject to applicable federal Customer Proprietary Network Information (CPNI) requirements, we handle covered information in accordance with those requirements.

CPNI may include certain information about subscribed telecommunications services, usage, technical configurations, call-related details, and billing records.

Applicable CPNI information is subject to additional restrictions concerning access, use, disclosure, and customer authentication.

The precise obligations depend on the services provided and Complete I.T. Corp's role as a telecommunications provider, reseller, or service provider.

Nothing in this Privacy Policy authorizes the use or disclosure of protected CPNI in a manner inconsistent with applicable federal requirements.

15. Children's Privacy

Our website and services are primarily directed toward businesses, property management organizations, government entities, and adult users.

Our website is not intended for children under the age of 13, and we do not knowingly solicit or collect personal information directly from children under 13 through the website.

If we become aware that personal information has been collected directly from a child under 13 in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

Parents or legal guardians who believe their child has submitted information through our website may contact us using the information provided below.

16. Your Privacy Choices and Requests

We offer the following requests to anyone, whether or not a law requires it. Where a law gives you specific privacy rights, we will honor them as that law requires. You may ask Complete I.T. Corp to:

Provide information about personal information maintained directly by our company.
Correct or update inaccurate contact information.
Delete eligible personal information, subject to applicable exceptions.
Stop sending promotional email or text communications.
Review a privacy concern or potential unauthorized disclosure.

Certain information may need to be retained to comply with legal obligations, maintain required business records, investigate security incidents, enforce agreements, or satisfy other lawful purposes.

Before fulfilling a privacy-related request, we may take reasonable steps to verify identity, authority, or account ownership.

Requests involving customer-controlled information. For information maintained or processed by Complete I.T. Corp on behalf of a customer, including surveillance recordings, resident information, access control records, and other customer-controlled data, requests for access, correction, disclosure, or deletion may need to be directed to the responsible customer or system operator.

Complete I.T. Corp may require appropriate authorization before acting on such requests and may refer individuals to the responsible organization. We will assist customers with requests where required by applicable law or contractual obligations.

Nothing in this section limits rights that individuals may exercise directly against Complete I.T. Corp under applicable law.

We will respond to applicable privacy requests within the timeframes required by law, or otherwise within a reasonable period.

17. Third-Party Websites and Platforms

Our website may link to websites and online services operated by third parties, including manufacturers, scheduling providers, customer portals, technical support platforms, and other technology resources.

These organizations may independently collect and process information under their own privacy policies and terms.

Complete I.T. Corp does not control the privacy practices of independently operated third-party websites.

We encourage visitors to review applicable privacy policies before submitting personal information or using external services.

18. Data Processing and Storage Locations

Information collected through our website or business operations may be processed or stored using cloud services, hosting providers, or technology platforms operated by third parties.

Depending on the provider, information may be stored or processed in the United States or other jurisdictions.

When applicable, such processing is subject to relevant contractual arrangements, legal requirements, and the provider's security and privacy practices.

We make reasonable efforts to select and work with service providers appropriate for the nature of the information and services involved.

19. Changes to This Privacy Policy

Complete I.T. Corp may periodically update this Privacy Policy to reflect changes in our website, technologies, business practices, service offerings, or applicable legal requirements.

When updates are made, the revised Privacy Policy will be published on this page with an updated effective date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to how personal information is processed.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Information

If you have questions about this Privacy Policy, wish to submit a privacy-related request, or have concerns about how your information is handled, please contact:

Complete I.T. Corp
40234 Townsend Rd
Dade City, FL 33525

Phone: (813) 444-4355
Email: info@completeit.io
Website: www.completeit.io